Collecting personal information
Avalon laser & Well being LTD collects and processes personal data about you via our website, when you contact us directly or when you purchase goods and services from us. The personal data we collect and process includes:
- Your name, Company name, Job title
- Your home or work address, email address, phone number
- Bank details, credit card details, billing and delivery address
- Personal data – lawfully received by third parties
- Personal data – you provide to us
- Any other information you provide
Cookies are used on our website to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the “Remember Me” option. They are also used after you have logged on as part of that process.
Using personal information
We may use your information for a variety of purposes, including:
- To provide products and services you have asked for
- To contact you with updates regarding your enquiry, order or delivery
- To improve quality of our products and services
- For marketing communications and marketing research
- To help us identify you, when you contact us and for general administration purposes
- To identify and make recommendations about other products and services which might be of interest to you
We do not have any control over data and personal information you provide to any other websites which are related to our products or accessible from our main company website or social media.
How & why would we do this?
We want to give you the best possible experience from your very first interaction with us. One way we achieve this is to better understand who you are by collecting data about you. We use this to make improvements to our service and to communicate information that you are likely to be interested in (with your consent).
There are many cases where we are required to collect and process data about you either to fulfil our contractual obligations to you or to comply with the law. We use your personal data for the following purposes:
To contact you regarding your enquiry. To provide you with further information about the subject of your enquiry so you understand your options and can make an informed decision. To remind you by email to book subsequent appointments for a treatment you have previously had which requires an ongoing review. With your consent, we will send you special offers and news via email – to keep you up to date with our promotions. To tailor the content of our communications – to make it more relevant to you. To contact you regarding your appointments and treatments, we want to make sure you don’t miss your appointments! We do not sell or pass on your data to any third parties. If you the customer give consent, your information may be passed on to NHS test and trace.
How do we protect your data?
We use a super secure drive system for our data, this is ONLY accessible by us, and is never shared with anyone else. The data is kept secure by a 2-step verification system as well being password protected. Paper forms are either kept in a locked cupboard or securely shredded once entered on to our system.
Keeping personal information
We will store your personal information only for the time necessary in relation
to the purpose for which it was obtained.
We are also required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, prevents fraud and abuse or enforce our terms and conditions.
Information that is no longer needed for this purpose or these purposes will be securely deleted or shredded. Any out of date information will be updated or archived and stored for its retention period.
All personal information or data will be reviewed and deleted at the end of its retention period, unless there is some special reason for keeping it.
In exceptional circumstances, we may need to use your personal information for
a different purpose than described in this policy. In this case, we will contact you with further explanation how we want to use your data and we will ask you for your permission to do so.
You do not need to provide us with any of your personal information. However, without your personal information, we may not be able to provide our products and services
You have legal right to know what personal information we hold about you. This can be obtained by using our website or by email to email@example.com or by telephone on 01277 203296 or letter to:
Avalon laser & Well being LTD
53 Goodwood Ave,